Delivery Manager – CRM

Posted 1 year ago

Delivery Manager – CRM


I am looking for an experienced Delivery Manager with a strong background delivering projects and products using appropriate agile project management methodology and an understanding of user-centred design practices for CRM.

My client, a Public Sector Body is currently involved in a Salesforce implementation and requires a Delivery Manager to primarily support the CRM Senior Responsible Owner to ensure that the CRM workstream delivers its business objectives and benefits. If successful you will be required to explore integration with external data sources for referrals, leads and intelligence, to internal systems for building the customer record and profile; feed their data analytics capability to inform business decisions and leading improvement of the configuration and integration of existing tools to increase usability adoption. You will also take ownership of reviewing and enhancing the current Salesforce implementation, the on-boarding of new features, establishing their CRM strategy and road map and liaison with the broader CRM implementation across other government departments.

In order to be considered for the role you must be able to demonstrate the following skills and experience:

  • Experience working with/have a strong understanding of Salesforce and its capabilities with several successful implementations in comparable organisations (financial services and public sector).
  • Proven experience of delivering projects and products using appropriate agile project management methodology, with an understanding of user-centred design practices for customer relationship management.
  • Proven experience of delivering CRM strategies, practices and technologies used to manage and analyse customer interactions and data throughout the customer life-cycle.
  • Demonstrable experience of ensuring products are built to an appropriate level of quality for the phase (Discovery/Alpha/Beta/Live).

As this is a government contract, experience working with other government departments on projects; utilising cross-government resources and guidance is also a nice to have but not essential. CTC security clearance is also required however this will be arranged if you are successful and don’t already have it.

If you would like further information about this role, please contact Sally Rosa on 0161 950 8844 or drop Sally an email here.

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