Product Owner, Assure/Connect/Connect+

January 8, 2019
London, United Kingdom
Job Type
Industry Sector
Public Sector
Contract Length
6 Months
Netsource Consultant
Joshua Wright


The successful candidate will report to the ESN Product Owner on the Programme. They will be accountable for their own work and have responsibility for the following:

  • Lead the gathering and development of detailed customer requirements for the ESN products, new features, capabilities and specifications based on stakeholder input and customer behaviours.
  • Develop product strategies.  This will include the analysis of customer insight data, drawing conclusions from that data, and identifying themes to inform product strategies.
  • Develop the Product Roadmap for the ESN products, identifying future direction and releases of new features/functionality
  • Create and keep updated the development documents and artefacts as required by the Release Management Gating process
  • Create compelling customer propositions for the ESN products to generate interest in, and demand for, the product(s)
  • Work with colleagues across the programme on the development of suitable pricing strategies for the ESN products
  • Work with the technical teams to ensure design and build meets the original requirements and the desired customer experience.
  • Work with the programme’s Customer Engagement team to ensure that the ESN products are appropriately trialled, and that customer groups are prepared for product launch and roll-out.  During the delivery phase, develop a pipeline of customers ready to adopt the product(s)
  • Work with the programme’s Customer Engagement team on the promotion (marketing) strategy for the product(s)
  • During and after the customer roll-out phase, interface with customers to understand the customer experience of newly launched products and support the resolution of any teething problems
  • Champion the customer experience and ensure that technical and service delivery teams understand customer requirements and user behaviour, including any differences between customer groups
  • Define, implement and manage Key Performance Indicators for the ESN product(s) – KPIs will cover financial, usage, technical, customer experience and customer satisfaction measures.
  • Make sure the necessary business processes are followed and participate in the governance of the ESN Products, including acting as a point of escalation for the technical and service delivery teams where requirements can’t be met
  • Escalate to the Product Owner where necessary

The following skills are required:

  • Detailed knowledge of new product development processes.  Experience of developing Product Strategies.
  • Demonstrable experience of analysing customer data to generate customer insight, and translating that insight into Product Requirements
  • Experience of influencing a broad array of stakeholders and balancing demands of multiple customer groups to ensure maximum value is delivered from products across diverse groups
  • Ability to translate technical features to customer benefits


  • The ability to build effective working relationships in a complex multi-stakeholder environment and demonstrable experience of product management within such environments
  • Demonstrable evidence of roles with a strong customer focus; ability to describe what makes a good customer experience.
  • Gathering, analysing, and managing complex information and expressing it to a range of stakeholders and audiences
  • Attention to detail; able to ensure that all elements of a product design and launch have been considered; take ownership of the small details to ensure a brilliant customer experience


Experience of marketing or product management in a mobile network communications environment.

  • Experience of working in or with Emergency Services organisations, or Cat 1 or 2 emergency responders

For inforamtion on this role contact

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