Senior Service Management Consultant

Posted 2 weeks ago

Senior Service Management Consultant

Salary: Competitive

Are you an experienced Service Management Consultant with a strong background in Service Delivery? Are you a natural leader with the ability to coach and mentor those around you? Are you looking for an exciting and fulfilling career with the ability to not only influence your career direction but that of the wider business as well?  If this sounds of interest then this might just be the new permanent role you have been looking for!

My client are a rapidly growing, leading, independent, global digital and management consultancy practice who are looking for an individual to join their Service Management team as the Senior member. They work with a diverse range of both corporate and Public Sector clients on large, complex digital transformation projects and as the Senior Service Management Consultant you will be responsible for the people, processes and systems that deliver world class business critical support services to these customers.

You will be required to lead teams of technical and service consultants and be responsible for the day to day service delivery (service incident management, release and deployment management). You will act as a point of escalation for their clients, being seen as the trusted contact that is able to “get things done” and take ownership for end to end delivery of service improvements and work packages.

In order to be successful you must be able to demonstrate experience of supporting enterprise and business critical software solutions using a range of technology platforms, including COTS, Open Source and bespoke software. A strong background leading and supporting more junior members of the team is also needed, along with and understanding of the evolving software delivery environments (e.g., Agile, Waterfall and DevOps).

This is an exciting time to join and established and growing company, voted Digital Leaders 100 SME of the year in 2016.

If you would like further information about this role, please contact Sally Rosa on 0161 950 8844 or drop Sally an email here.

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